Oortfall Support

Stuck, found a bug, or have an idea? Send us a message below, or email support@oortfall.com. We read every one, and usually reply within two working days.

Common questions

How do I learn the rules?

Open the Field Manual from the title screen. Every rule has a short animation.

Where is my match?

The game saves after every move. Choose Continue on the title screen.

My match isn't on my other device

A match follows you through iCloud when both devices are signed in to the same Apple Account with iCloud Drive on. Open the game on the device you last played, let it save, then open it on the other. If both have a copy, Continue offers the newer one.

Online play says I'm not signed in

Online matches, leaderboards and achievements use Game Center. Sign in under Settings → Game Center on iPhone and iPad, or System Settings → Game Center on the Mac.

How long do I have for an online turn?

A day, or an hour in a blitz match. The game reminds you three hours before a turn runs out. A turn that runs out loses the match, but only once both sides have moved.

A replay or a match won't open

A match or replay made by a newer version of Oortfall asks for the update: update the game on both devices. A shared map or replay that its owner removed no longer opens.

A shared map is offensive

Report it from the map's own page in the game. A map several players report is hidden.

The voices aren't in my language

Text, menus and subtitles come in seven languages and follow your device's language. The voices are in English for now.

How do I turn the sound down?

Title screen → Settings: music, voices and effects each go Off, Low or Full.

How do I change what the game sends?

Title screen → Privacy. You can switch crash reports and usage analytics on or off at any time. See the privacy policy.

Contact us

We use what you send only to reply, and delete it within 12 months. See the privacy policy.

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Oortfall is made by Giftivest Ltd, registered in England and Wales, company number 16197030. Registered office: 128 City Road, London EC1V 2NX, United Kingdom.